Returns

UNUSED & UNOPENED DEVICES

We offer a 30 money back guarantee.

If you would like to return your device, it must be sent back to our office within 30 days from the date of purchase. We will the provide a full refund of the cost of the device. Please note that we do not refund postage fees with the return.

To return your device, the steps are:
  1. Contact us to let us know you would like to arrange a return. We'll advise the best address for you to send the products to.
  2. Pack and seal the item/s in an appropriate shipping package and post them back to us.
  3. Once we receive the product, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account.
  4. To complete your return, we require a receipt or proof of purchase. 

DAMAGED OR FAULTY PRODUCTS

We take care to pack your device carefully so that it won't get damaged in transit. If for whatever reason, it arrives damaged or faulty, please contact us with a detailed description of the fault, and a photo if possible within 7 days of receiving them in the mail. We'll arrange for the device to be returned to us and a replacement will be sent out to you.

SHIPPING

Please contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about our returns policy please contact us at info@happysleep.au