Terms & Conditions

Please read our Terms & Conditions thoroughly before making a purchase. By placing an order on our site you automatically consent and agree to the following Terms & Conditions.

Once your sales transaction has been completed and your payment clears, we will process your order. Please be sure to check all information provided in the listing to understand the totality of costs* along with product specifications and the delivery information.
*Prices include GST.
Product Representations
All product pictures displayed on our site are for illustration purposes only and should be used as a guide.
Shipping & Delivery
Please ensure that the shipping address you provide via the checkout process is CORRECT as we will send your item(s) to that address. Be sure to double-check this carefully when processing your payment transaction. We cannot be held liable or accountable if you made a mistake or if you do not inform us of any address changes.
The standard postage is $10 including GST; Express postage $15 including GST. We deem our postage costs to be fair and reasonable. Our postage costs include shipping and handling, and any packing materials used including envelopes, bags and bubble wrap. Your items will be dispatched during business hours from Monday to Friday between 9:00am to 5:30pm. Unfortunately, NO PICKUP is available.

We understand how important it is to you to receive your item(s) promptly and in good condition. We will ship all items purchased within 24 business-day hours after your funds have cleared. In most cases, standard shipping orders should arrive within 7-10 business days; express shipping orders should arrive within 3-5 business days. Once in transit the actual delivery time is subject to Australia Post or courier company performance. If you have not received your item after 10 working days, please contact us so we can track your item and secure its location.

Payment options

We accept purchases made via Visa, Mastercard, Shop Pay, Google Pay, American Express and Paypal.

In Case of Any Problems
If there is any problem with your item or purchase whatsoever, please contact us at info@thesweetsleep.com.au and we will endeavour to resolve it as soon as possible.